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Refund Policy

Diginetpro provides a 7-Day Refund Policy on eligible services with the following conditions:

Refunds Eligible Products

  • Shared Hosting
  • Unlimited Hosting
  • Cheap Web Hosting

Refunds Not Eligible Products

  • Domain Name (Registration, Renewal & Transfer)
  • Reseller Hosting
  • Addons

Refund Policy Conditions

  • Refunds are limited to one per customer (multiple services or signups don’t qualify).
  • Money-back guarantee applies only to new clients. New orders from existing clients will not qualify.
  • No refund if the account is suspended due to non-payment.
  • Refund requests must be made only if a cancellation request is placed within the guarantee period.
  • No refund after funds are added to the Diginetpro wallet (Credit Balance).
  • Refunds issued to the Diginetpro wallet are non-refundable.
  • No refund for accounts closed due to Terms of Service violations.
  • No backups will be provided if the account is suspended due to non-payment.
  • Existing product upgrades or downgrades will not be refunded.
  • VPS products will not be refunded if delivered before requesting cancellation.
  • No refunds for renewal invoices or services.
  • No refunds for Domain Registration, Renewal, or Transfer.
  • No refunds for overdue invoice payments.
  • If you already have a product and order a new product, then only a 10-day credit-back guarantee applies.
  • No refunds for installation fees, VPS, dedicated servers, SSL certificates, domain privacy, domain names and licenses, or custom software installs.
  • No refund if our team finds no issue in your hosting plan from our side.
  • No refund for domains similar to trademarked brands engaged in similar business.
  • No refund for domains or hosting service involved in phishing/abuse cases.
  • No refund for services suspended due to email abuse, misuse, illegal/immoral use, or overuse.
  • No refund for hosting illegal content such as copyrighted music, video, or software without proper rights.

Refund Process

Refunds will be processed within 7 – 10 working days through the payment method used for the original transaction.

To request a refund, the customer must create a cancellation request from the client area and open a support ticket.

Last updated: September 2025